Error: Server says: 550 Access Denied –
Invalid HELO name
SMTP Error Code
Server says: 550 Access Denied – Invalid HELO name
Solution for Error: Server Says: 550 Access Denied –
Invalid HELO name�
A “550 Access Denied – Invalid HELO name” SMTP error
usually occurs when the SMTP Domain configured as part of an email sender’s
identity does not match the senders email address.
To modify the SMTP Domain name associated with your
sender identity in GroupMail, do the following.
1. Go To Tools/Account
Manager and highlight the
account you are sending from.
2. Click Modify
3. On the Delivery Options screen, click
on the Advanced button.
4. Under the “SMTP Domain” section of
the Advanced screen, click on Custom and add the domain of the email
address you are sending from (i.e. gmail.com or yourdomain.com)
5. Click OK on
the Advanced screen and then OK again on the Delivery Options
screen to save your changes.
If you continue to have problems after
changing the SMTP Domain name, contact the GroupMail support team. They will be happy
to help you to fix it.
